TERMS & CONDITIONS
Welcome to Steemd Wellness! By purchasing our products, you agree to the following terms and conditions. We strongly encourage you to read these terms carefully prior to making a purchase with us, as is your agreement that is implied upon confirmation of your order.
SUBSCRIPTION
By subscribing to our newsletter or registering to be notified when products are back in stock, you grant us permission to send you regular updates on promotions, exclusive offers, and product availability. Our communications will keep you informed about the latest trends, new product launches, and special events. We value your interest in Steemd Wellness and are committed to providing valuable content and information that enhances your wellness journey.
PRICING
All prices are listed in Canadian Dollars (CAD) and do not include shipping or installation costs. These additional charges are based on your location within Ontario, Canada, and will be calculated at checkout. Please note that applicable sales tax will also be added at this stage. Steemd Wellness retains the right to modify pricing at any time without prior notice.
INSTALLATION
At Steemd Wellness, we understand that not everyone has the time or expertise to assemble their sauna. That’s why we offer professional installation services for customers located within a 350 km radius of Mississauga, Ontario. Our skilled team ensures a seamless and efficient setup, so you can start enjoying your sauna as soon as possible. If you prefer a hands-on approach, our saunas come with easy-to-follow assembly instructions, allowing you to build it yourself with confidence. Regardless of your choice, we’re here to support you every step of the way.
RETURNS AND EXCHANGES
All products undergo quality checks before shipping. In the event of a defective mechanical component, Steemd Wellness will provide a replacement. Please note that all orders are custom made and we do not accept returns or exchanges due to a change of mind, production delays, or any customer-caused delays.
Once payment is confirmed, orders are considered final. Make sure to conduct proper research prior to completing your purchase. Please understand that due to the custom nature of our products, manufacturing times may exceed initial expectations.
SHIPPING
We take pride in our reliable shipping process. Orders are dispatched using trusted, reputable domestic courier services to ensure prompt and safe delivery. Please verify that your shipping information is accurate, as we cannot alter the address once the package has been dispatched. Any corrections will incur standard applicable postage rates for reshipment. Please note that we only sell and ship within Ontario, Canada. For Express Post options, please contact us at steemdwellness@gmail.com.
RETURNS POLICY
At Steemd Wellness, we do not accept returns due to the custom nature of our products. However, we strive to ensure your satisfaction by providing replacement pieces for any damaged components prior to use. Please inspect your items upon delivery and report any visible damages to Steemd Wellness before installation. If installation occurs without notifying us of damage, it may void any warranty claims.
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Certain health and personal care products
To process a replacement, a receipt or proof of purchase is required. Please do not return items to the manufacturer directly.
WARRANTY
Steemd Wellness provides a limited warranty for its products, which is exclusive and overrides all other expressed or implied warranties, including implied warranties of merchantability and fitness for a specific purpose.
Under no circumstances will Steemd Wellness be liable for any indirect, incidental, or consequential damages.
The purchaser agrees to indemnify Steemd Wellness from any claims or damages related to the use of the products.
The sauna has a 1-year limited warranty, covering all manufacturer’s defects. Similarly, the wood stove/electric stove also comes with a 1-year limited warranty, which covers all manufacturer’s defects.
Warranty coverage begins on the day the item is shipped. The warranty is void if the product is misused, modified, or services are performed by unauthorized personnel. Proper use guidelines are outlined in the owner’s manual.
WARRANTY CLAIM PROCEDURE
Warranty claims must be made by contacting Steemd Wellness directly at either in writing to our business address or via phone.
519-796-2018
Steemd Wellness will take care of the replacement piece and shipping costs as long as the piece is protected under the warranty. By placing an order, you confirm your acceptance of these terms and conditions. For any questions or clarifications, please reach out before completing your order.
Thank you for choosing Steemd Wellness!